Privacy policy
Privacy Policy
This Privacy Policy describes how Voluti handles your Personal Data when providing our services and solutions on our platforms ("Platforms"). Our commitment is to transparency and respect for privacy, in accordance with current legislation, including the General Data Protection Law (LGPD).
Collection of Personal Data
This Privacy Policy describes how Voluti handles your Personal Data when providing our services and solutions on our platforms ("Platforms"). Our commitment is to transparency and respect for privacy, in accordance with current legislation, including the General Data Protection Law (LGPD).
Voluti may collect your Personal Data under the following circumstances:
· Direct Provision: During registration, use of our services, participation in marketing campaigns, or interaction with our customer service team.
· Automatic Collection: When accessing our Platforms, through technologies such as cookies, web beacons, or through identification devices.
· Third-Party Data: In some situations, we may receive Personal Data from third parties or public databases to complement the data already collected.
Types of Personal Data Processed
We may handle different types of Personal Data, including:
· Registration Data: Name, CPF, date of birth, email, phone, address, among others.
· Financial and Transaction Data: Banking information, payment history, transactions made.
· Browsing and Location Data: IP address, geolocation, access time, among other data collected automatically during the use of the Platforms.
Purposes of Personal Data Processing
Personal Data is processed for various purposes, such as:
· Execution of Contracts: To provide our services and solutions, carry out registrations, and provide technical support.
· Compliance with Legal Obligations: To meet requirements from regulatory bodies, such as the Central Bank and Federal Revenue.
· Improvement of Products and Security: Data analysis to optimize our services and prevent fraud.
· Marketing and Promotions: To send personalized communications based on user preferences and profile.
4. Legal Bases for Processing
The processing of your Personal Data occurs based on the following legal grounds:
· Execution of Contracts: To provide the contracted services to you.
· Compliance with Legal Obligations: To meet the requirements of specific regulations.
· Legitimate Interest: To improve our solutions and provide a personalized experience.
· Consent: In cases where the law requires specific consent, such as sending promotional materials.
5. Sharing of Personal Data
Your Personal Data may be shared with:
· Partners and Service Providers: Third parties that assist in the operation of our platforms and services, such as technology infrastructure providers.
· Public Authorities: When necessary to comply with legal obligations or to cooperate with investigations.
· Affiliates: To provide integrated services or to improve product offerings.
6. Data Security
We have implemented security measures to protect Personal Data from unauthorized access and breaches. We use encryption, access control, and activity monitoring to ensure the confidentiality and integrity of the data.
7. Rights of Data Subjects
According to the LGPD, you have the right to:
· Access your data: Request a copy of the Personal Data we process about you.
· Correct data: Update or correct your Personal Data.
· Withdraw consent: When the processing is based on consent, you can withdraw it at any time.
· Delete data: Request the deletion of unnecessary or excessive data.
8. Data Retention
Personal Data will be kept for the time necessary to achieve the purposes described in this Notice or as required by legal and regulatory obligations.
9. International Data Transfer
In some situations, there may be a transfer of your Personal Data to other countries. In those cases, we ensure that the transfer is carried out in accordance with legal requirements and appropriate security measures.
10. Changes to this Notice
This Privacy Notice may be updated periodically to reflect changes in our practices or legal requirements. We recommend that you review this document regularly to stay informed.
Contact Channel
If you have any questions or requests, please contact our Data Protection Officer through our service channel.
Updated on 30/09/2024
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